Frequently Asked Questions

Q: Once payment, KYC and Due diligence are completed, how long does it take to issue the instrument?

• A: 3-5 Banking days to receive a SWIFT copy.

Q: If there are multiple advising banks, how long will delivery take?

• A: On average each bank takes 1-2 banking days, but each bank can take up to 3 days.

Q: I paid USD1550 for my E-KYC fees but was unable to provide full documents, Can I get a refund?

• A: E-KYC fees are non-refundable once paid.